Refund policy
Refund and Returns Policy
At kanyébi, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not completely happy with your purchase, we offer a clear and fair return and refund policy.
1. Eligibility for Refunds
• Once a purchase is made, refunds are only issued if the item has a defect or quality issue.
• To qualify for a refund due to a defect, the item must be returned within 7 days of delivery.
• Returned items must be in their original condition—unworn, unwashed, and with all original tags intact.
• Customized or personalized items are not eligible for a refund.
If an item does not meet these conditions, Kanyebi reserves the right to decline the refund request. However, customers may be eligible for store credit for future purchases.
2. Return Process
• To initiate a return, contact our support team at Kanyebi.ng@gmail.com with details of your request.
• Once your return is approved, pack the item securely in its original packaging or a suitable alternative to prevent damage.
• Customers are responsible for return shipping costs.
3. Refund Processing
• After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and funds will be credited to your original payment method within 7–10 business days.
4. Damaged or Defective Items
• If your order arrives damaged or defective, please contact us immediately at [your email] with photos of the issue.
• We will offer a replacement or refund based on your preference.
5. Exceptions
• Sale items and gift cards are non-refundable.
• Items returned after 7 days or not in their original condition will not be eligible for a refund.
6. Contact Us
For any questions regarding our return and refund policy, please reach out to us at Kanyebi.ng@gmail.com We’re happy to assist you.